Customer Service???

These days, can most people who provide customer service really call it that? In my experience, it is not a service at all. More like "customer purgatory" or "customer's call here to visit the Gates of Hell." I called last week to pay my credit card by phone. The person who answered was NOT, I repeat NOT speaking English. I had to say "excuse me?" about 5 times, and his voice was becoming more and more angry.....am I really paying for this? Because I wanted to speak to a HUMAN not a raving android who just learned to answer the phone. Breathe deeply, count to 10, I cannot stand this part of technology. UGH!